- Unit A18/24-32 Lexington Drive, Bella Vista, NSW 2153
- 24/7
- 1300 974 463
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Whether you have a question or need a customised cleaning solution, we’re here to help. Reach out and let’s discuss how we can support your business.
Carmel, from Southern Cross, reached out regarding a mould issue in a Queensland retail store, having previously worked with us on other locations. She had spent $3,500 on a hygienist’s report and received a $90,000 remediation quote, which felt excessive.
Unsure how to proceed, Carmel sought clarity on the report’s findings and possible alternatives. Recognising the high costs and her concerns, we offered to review the report and find a practical solution to address the mould effectively without overspending.
After reviewing the hygienist’s report, we explained that while the $90,000 quote was a valid approach, some steps weren’t essential to resolving the issue fully. We suggested a more targeted approach, using a Hydroxyl machine to sanitise the air and creating a temporary plastic barrier for negative pressure to contain contaminants.
This method would achieve the same result without unnecessary expenses. When Carmel asked if we could implement the solution, we agreed, provided a fair quote, and we won the job, aiming to resolve the issue effectively while respecting the client’s budget.
Lab testing confirmed that our solution effectively eliminated all mould on surfaces and in the air, saving Carmel $40,000. This successful outcome secured us as the national supplier for Southern Cross, demonstrating our commitment to cost-effective, client-focused results.
By prioritising what was best for Carmel’s business, we built a strong partnership that emphasises long-term value over profit alone.
